Which steps should be taken to evacuate guests from a stalled ride with a locked gate?

Which steps should be taken to evacuate guests from a stalled ride with a locked gate?

• A. Break the gate to free guests immediately.
• B. Open the emergency access routes as per procedure, assist guests, account for all riders, and communicate with guests and a supervisor.
• C. Defer evacuation until a supervisor arrives.
• D. Wait for the ride to restart on its own.

Answer: (B)

Safely evacuating guests from a stalled ride relies on following established procedures to move people out without creating new risks. The best approach is to open the emergency access routes as defined by the ride’s safety procedures, assist guests as they exit, account for every rider, and communicate with guests and a supervisor. This keeps the evacuation organized, ensures no one is left behind, and provides clear coordination with leadership to manage the situation and any follow-up steps.

Breaking the gate to free guests can cause injuries and damage or trigger safety system malfunctions. Deferring evacuation until a supervisor arrives wastes valuable time when people may be in danger. Waiting for the ride to restart on its own ignores the ongoing risk and can put guests at greater harm.